Last Updated: January 2025

basa18 Privacy Policy

Your privacy matters to basa18. This Privacy Policy explains exactly what personal data we collect when you use the basa18 platform, how we use it, who we share it with, and what rights you have over your own information. Please read it carefully before registering.

Data Collection Data Security Your Rights Cookies
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Your Data Is Safe

basa18 uses industry-standard encryption and never sells your personal data to third parties.

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How basa18 Protects Your Privacy

Six core commitments that define how basa18 handles your personal data every single day.

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End-to-End Encryption

All data transmitted between your device and the basa18 platform is encrypted using TLS. Your personal details, payment information, and account credentials are never sent in plain text over any network.

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No Data Selling

basa18 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account and improve the basa18 platform.

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Minimal Data Collection

basa18 only collects the data that is genuinely necessary to operate your account, process your transactions, and comply with legal obligations. We do not collect data for the sake of it.

Your Rights, Respected

You have the right to access, correct, and request deletion of your personal data held by basa18. These rights can be exercised at any time by contacting our support team at [email protected].

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Transparent Cookie Use

basa18 uses cookies only for essential platform functionality and basic analytics. We do not use third-party advertising cookies. You can manage your cookie preferences at any time from your browser settings.

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Clear Retention Policy

basa18 keeps your data only for as long as it is needed. Active account data is retained while your account is open. After closure, data is kept for five years to meet legal requirements, then securely deleted.


What Happens to Your Data on basa18

From the moment you register to the day you close your account, here is exactly how basa18 handles your personal information at each stage.

Every step is governed by strict internal policies and applicable data protection regulations. basa18 does not deviate from this process without player consent or a legal obligation to do so.

1
Collection at Registration

When you create a basa18 account, we collect your name, date of birth, phone number, and preferred payment method. This is the minimum information needed to open and verify your account.

2
Verification

basa18 may request a government-issued ID and proof of payment method to verify your identity. This is a standard compliance requirement and protects both you and the platform from fraud.

3
Active Account Use

While your account is active, basa18 logs your transactions, game activity, and session data. This data is used to operate your account, detect fraud, and improve the platform experience.

4
Account Closure

When you close your basa18 account, your data is moved to secure archived storage. It is retained for five years to meet legal and regulatory obligations, then permanently deleted.

5
Secure Deletion

After the retention period ends, all personal data associated with your basa18 account is securely and irreversibly deleted from our systems. No copies are retained after this point.


Summary: basa18 collects only the data needed to run your account and process your transactions. We do not sell your data. You can request access to, correction of, or deletion of your data at any time by emailing [email protected].

1. Introduction

This Privacy Policy describes how basa18 ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the basa18 platform at basa18.net. basa18 is committed to handling your personal data responsibly and transparently.

By registering an account on basa18 or by continuing to use the platform after any update to this Privacy Policy, you confirm that you have read and understood how your personal data is handled. If you do not agree with this Privacy Policy, you must not use the basa18 platform.

This Privacy Policy should be read alongside the basa18 Terms and Conditions. In the event of any conflict between this Privacy Policy and the Terms and Conditions regarding data handling, this Privacy Policy takes precedence.

2. Data We Collect

basa18 collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically as you interact with the platform.

2.1 Data You Provide

  • Registration data: Full name, date of birth, mobile phone number, and preferred payment method (bKash, Nagad, Rocket, or bank account details).
  • Identity verification documents: Government-issued photo ID (such as a National ID card or passport) and proof of payment method, requested when required for compliance purposes.
  • Communication data: Messages you send to basa18 support via live chat or email, including the content of those messages and any attachments.
  • Responsible gaming preferences: Deposit limits, session limits, loss limits, and self-exclusion settings that you configure in your account.

2.2 Data Collected Automatically

  • Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution.
  • Session data: Login timestamps, session duration, pages visited within the basa18 platform, and actions taken during each session.
  • Transaction data: Deposit and withdrawal amounts, dates, times, payment methods used, and transaction reference numbers.
  • Game activity data: Games played, bets placed, game results, and bonus usage history.
  • Cookie data: Data collected via cookies and similar tracking technologies as described in Section 6.
Payment Data: basa18 does not store full payment card numbers or full mobile banking PINs. Payment transactions are processed through secure payment gateways. basa18 only retains the last four digits of a payment method reference for account management purposes.

3. How We Use Your Data

basa18 uses your personal data for the following purposes:

  • Account management: To create, maintain, and operate your basa18 account, including processing deposits and withdrawals.
  • Identity verification: To verify your identity and age in compliance with applicable regulations, and to prevent underage gambling and fraud.
  • Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
  • Platform improvement: To analyse how players use the basa18 platform and to identify areas for improvement in game performance, user experience, and platform stability.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited activities on the platform.
  • Responsible gaming: To monitor player behaviour for signs of problem gambling and to enforce responsible gaming tools and limits set by the player or required by regulation.
  • Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
  • Communications: To send you important account notifications, security alerts, and updates about changes to our policies. basa18 does not send unsolicited marketing emails.

4. Legal Basis for Processing

basa18 processes your personal data on the following legal bases:

  • Contract performance: Processing your registration data, transaction data, and game activity data is necessary to fulfil our contractual obligations to you as a basa18 player.
  • Legal obligation: Processing your identity verification data and transaction records is required to comply with anti-money laundering regulations and other applicable laws.
  • Legitimate interests: Processing device data, session data, and fraud detection data is necessary for basa18's legitimate interest in maintaining a secure and fair platform.
  • Consent: Where basa18 processes your data for purposes beyond those listed above, we will seek your explicit consent before doing so. You may withdraw consent at any time by contacting [email protected].

5. Data Sharing

basa18 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients only where necessary and only to the extent required:

5.1 Payment Processors

basa18 shares transaction data with payment processors (such as bKash, Nagad, and Rocket) solely for the purpose of processing your deposits and withdrawals. These processors are bound by their own privacy policies and applicable financial regulations.

5.2 Identity Verification Services

Where required for compliance, basa18 may share identity documents with third-party verification services. These services are contractually bound to use your data only for the purpose of identity verification and to delete it once the verification is complete.

5.3 Regulatory and Law Enforcement Authorities

basa18 may disclose your personal data to regulatory bodies or law enforcement authorities where required to do so by law, court order, or regulatory directive. basa18 will notify you of any such disclosure where legally permitted to do so.

5.4 Service Providers

basa18 uses a small number of trusted third-party service providers to support platform operations, including cloud hosting and customer support software. These providers are contractually prohibited from using your data for any purpose other than providing services to basa18.

All third parties who receive data from basa18 are required to maintain appropriate technical and organisational security measures to protect your personal data. basa18 conducts due diligence on all third-party data processors before engaging them.

6. Cookies and Tracking

basa18 uses cookies and similar technologies to ensure the platform functions correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the basa18 platform.

6.1 Types of Cookies We Use

  • Essential cookies: Required for the basa18 platform to function. These include session cookies that keep you logged in during your visit. Without these cookies, the platform cannot operate correctly.
  • Analytics cookies: Used to collect anonymised data about how players navigate the basa18 platform. This helps us identify pages that are difficult to use and improve the overall experience.
  • Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

6.2 What We Do Not Use

basa18 does not use third-party advertising cookies, social media tracking pixels, or any cookies that track your activity across other websites. Your browsing behaviour outside of basa18.net is not monitored by us.

6.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will prevent the basa18 platform from functioning correctly and may prevent you from logging in or completing transactions.

7. Data Security

basa18 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

  • All data in transit is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption.
  • All data at rest is stored on encrypted servers with access restricted to authorised personnel only.
  • basa18 systems are monitored continuously for suspicious activity and potential security incidents.
  • Access to player data within basa18 is governed by a strict role-based access control policy. Staff members can only access the data they need to perform their specific job function.
  • basa18 conducts regular security audits and penetration testing to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you believe your basa18 account has been compromised, contact [email protected] immediately and change your password.

8. Data Retention

basa18 retains your personal data for as long as your account is active and for a period of five years after your account is closed. This retention period is required to comply with anti-money laundering regulations and other applicable legal obligations.

After the five-year retention period has elapsed, all personal data associated with your closed basa18 account is permanently and securely deleted from our systems. Anonymised, aggregated data (which cannot be used to identify you) may be retained for longer periods for statistical and analytical purposes.

If you request deletion of your data before the end of the retention period, basa18 will delete all data that is not required to be retained by law. Data that must be retained for legal compliance purposes will be kept in restricted, secure storage until the retention period ends, after which it will be deleted.

9. Your Rights

As a basa18 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

Right What It Means
Right of Access You can request a copy of all personal data basa18 holds about you.
Right to Rectification You can request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure You can request deletion of your personal data, subject to any legal retention obligations.
Right to Restriction You can request that basa18 restrict the processing of your data in certain circumstances.
Right to Portability You can request a copy of your data in a structured, machine-readable format.
Right to Object You can object to processing of your data based on legitimate interests at any time.
Right to Withdraw Consent Where processing is based on consent, you can withdraw that consent at any time.

10. Children's Privacy

The basa18 platform is strictly for adults aged 18 and over. basa18 does not knowingly collect personal data from anyone under the age of 18. If we discover that a player under 18 has registered an account, we will close the account immediately and delete all associated personal data.

If you believe that a minor has registered on basa18, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

basa18 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or via a notice on the basa18 platform.

The updated Privacy Policy will take effect from the date stated in the notice. Continued use of the basa18 platform after the effective date constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how basa18 protects your data.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how basa18 handles your personal data, please get in touch with our support team:

  • Email: [email protected]
  • Live Chat: Available from within the basa18 platform after logging in, 24 hours a day, 7 days a week.
  • FAQ: Common privacy questions are answered at basa18.net/faq.
This Privacy Policy was last reviewed and updated in January 2025. It supersedes all previous versions of the basa18 Privacy Policy.

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